I have been outsourcing for years and this has to be the BIGGEST problem that ever arises. And that is the trust factor.
It can hinder a project so much that you might as well do the work yourself if you don’t trust your outsourcer!
I have been on both sides of the fence so I can understand how it can happen like this….
You haven’t outsourced before and you get very particular throughout the project
This is my favourite one – they do things different to how you do them. They do the same thing but a different way to you….and the list goes on and on and on. You then end up contacting your outsourcer everyday and asking them how they are getting on with the project and this then means they spend more time dealing with YOU rather than FINISHING their task.
You don’t let them do their job to begin with
I walked away from a new client about three weeks ago now. They had a great website and I was really looking forward to getting stuck in. It was in the technology niche and I knew the product was going to do very well.
The first thing I needed to do was get in there and update their cpanel and to make sure that everything was how it should be. To be told, point blank that outsourcers don’t have access. No access would ever be granted and that was that!
No reasoning, no nothing – well it’s like working in a factory and being refused access through the door. You simply can’t do your job can you?
Therefore after several emails and still no access I refunded them and moved on.
This was actually the first time I had been completely refused access and I still don’t know why. But it’s their website and their choice and you just have to walk away when it goes like that.
When it goes right, it goes right!
However on many occasions it goes perfectly. When you build up a fantastic relationship with your outsourcer they can then become your outsourcer for many years to come. I still have four regular freelancers that work for me that joined my team in 2009. I also have clients that I work for that I have worked for, for more than three years.
It is all about putting a team together and making sure that with a little trust that you have the perfect team.